This chart shows how much of your revenue loss is the result of customers downgrading their subscription.
This chart shows how much of your revenue increase is the result of customers renewing use of your service.
This chart shows how much of your revenue loss is the result of customers leaving you.
Lifetime Value chart shows average total revenue you can expect over the entire time the customer is subscribed to your service.
Average Revenue per Account/User shows you how much monthly recurring revenue you can expect from a customer on average.
Quick ratio is equal to (New MRR + Expansion) / (Churn + Contraction). It illustrates the rate of growth to churn. Quick ratio above 4 is ideal. QR=4 means that for each 4 dollars you gain, you lose 1.
This chart shows both Churn Net and Churn Gross.
This chart shows both Churn Rate Net and Churn Rate Gross.
This chart shows the number of users who trialed your product each month.
This chart shows the number of support tickets opened each month.
This chart shows the average time it takes from ticket being opened to first response provided to the customer.
This chart shows the percent of Monthly Recurring Revenue that is retained for cohort as time progresses. Rows represent customers acquired each month.
This chart shows the percent of Monthly Recurring Revenue that is lost for cohort as time progresses. Rows represent customers acquired each month.
This chart shows the percent of customers that are retained for cohort as time progresses. Rows represent customers acquired each month.
This chart shows the percent of customers that are lost for cohort as time progresses. Rows represent customers acquired each month.
Churn Net is equal to (Churn + Contraction) - (Renewal + Expansion). Negative churn net indicated that your business is doing well.
This chart shows MRR Churn as percentage of your total MRR.
This chart shows MRR Churn Net as percentage of your total MRR.
This chart shows the number of churned customers as percentage of your total customers.
This chart shows the number of churned customers.
This chart shows the percentage of you Monthly Recurring Revenue growth compared against your last month's MRR.
This chart shows what percent of customers that trialed your product converted to paying customers.